Return & Refund Policy
At MoBetter Fragrance Oils, we want you to be completely satisfied with your purchase. If for any reason you’re not, here’s how we handle returns and refunds:
Eligibility for Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging. We cannot accept returns on items that have been opened or used due to the nature of our products.
Timeframe for Returns
You have 30 calendar days from the date you received your item to initiate a return.
How to Initiate a Return
To start a return, please contact our customer service team at [Insert Customer Service Email Here] or [Insert Customer Service Phone Number Here]. Please provide your order number and the reason for your return. We will provide you with instructions on how to return your item.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund within a reasonable timeframe.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your bank’s policies.
Damaged or Incorrect Items
If you receive a damaged item or an incorrect item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, which may include a replacement or a full refund, and we will cover the return shipping costs in such cases.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on opened or used fragrance oils. All sales are final once the product has been opened.
Contact Us
If you have any questions about our Refund and Return Policy, please don’t hesitate to contact us.